Josh Hospitality is a 100% Australian-owned company delivering tailored services to individual businesses throughout the country. Our expertise is – different models of outsourced housekeeping, pre-opening of hotels, commercial cleaning, Carpet cleaning, and overnight public area cleaning.

We also provide Restoration services, Labor hire for F&B, Banquets, Stewarding, warehouse, and any short- to long-term project work.

Please contact our friendly team members who can help you with professional advice and explain how we do it better.

Contact

02 8119 4260

Suite 2/54 Memorial Ave, Liverpool NSW 2170

[email protected]

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Terms & Conditions

Josh Hospitality Services Terms and Conditions

Introduction

  • Welcome to Josh Hospitality Services (JHS). By using our cleaning services, you agree to the following terms and conditions. Please read them carefully.

Services Provided

  • Description of the cleaning services offered, including any special or customized services.
  • The scope of services, detailing what is included and what is not included in the service.
  • Any guarantees or standards of service.

Booking and Scheduling

  • How to book services, including the use of any online platforms, phone, or in-person bookings.
  • Scheduling policies, including lead times, changes to scheduled services, and cancellation policies.
  • Any deposits or fees required at the time of booking.

Customer Obligations

  • Preparation required from the customer before service, such as clearing spaces or providing access.
  • Expectations regarding pets, valuables, or areas that service providers should not enter.
  • Information on how to communicate specific cleaning preferences or instructions.

Payment Terms

  • Pricing structure, including any variable factors that may affect the final cost.
  • Accepted methods of payment.
  • Terms for payment, including any due dates, late fees, or penalties for non-payment.

Liability and Damage

  • The company’s policy on liability for damages or losses during service.
  • Process for reporting and resolving any issues related to damages or unsatisfactory service.
  • Any limitations or exclusions of liability.

Privacy Policy

  • Statement on the privacy of customer information, including how data is collected, used, and protected.
  • Details on any customer information that may be shared with third parties and under what circumstances.

Amendments and Termination

  • Conditions under which the terms and conditions may be amended.
  • Process and conditions for terminating the service agreement, including any fees or refunds.

Dispute Resolution

  • Steps for resolving disputes between the customer and JHS, including contact information for customer service.
  • Any arbitration or mediation processes that are in place.

Contact Information

  • How customers can contact JHS for support, questions, or concerns related to their service.

Miscellaneous

  • Any other terms relevant to the services provided, such as promotions, offers, or loyalty programs.
  • Legal and regulatory compliance statements.

Acceptance of Terms

  • Acknowledgment that by using JHS’s services, the customer agrees to the terms and conditions set forth.

This outline is a starting point, and it’s recommended to consult with a legal professional to ensure that the terms and conditions fully comply with local laws and regulations, and adequately protect JHS while providing clear, fair guidelines for customers.